Refund Policy

Welcome to So...by Nana! 

At So...by Nana, we take great pride in creating exquisite  products that reflects our commitment to craftsmanship and quality. We want you to be delighted with your purchase, and we understand that sometimes returns and refunds may be necessary. Please read our Refund & Return Policy carefully to ensure a smooth and satisfactory experience.

Returns

1.1 Eligibility for Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Items that show signs of use, damage, or alteration are not eligible for return.

1.2 Return Process

To initiate a return, please contact our team at sobynana.shop@gmail.com with your order number and a detailed reason for the return. Our team will guide you through the return process and provide you with a return authorization.

1.3 Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service to ensure the safe return of the item.

Refunds

2.1 Refund Eligibility

Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If the item meets our return criteria, we will process the refund to the original payment method.

2.2 Refund Timeline

Refunds are processed within 14 business days of receiving the returned items. Please note that shipping charges are non-refundable. And please note that colors and shapes may slightly differ from the photos as all our products are . 

Damaged or Defective Items

3.1 Reporting Damages

If you receive a damaged or defective item, please contact our team within 48 hours of receiving the shipment. Provide clear photos of the damaged item and the packaging for our assessment.

3.2 Replacement or Refund

We will either replace the damaged item or issue a refund for the full purchase amount, with the buyer covering the shipping fee. Our team will guide you through the appropriate steps to resolve the issue.

Cancellations

4.1 Order Cancellation

If you wish to cancel an order, please contact us within 12 hours of placing the order. Once an order has been processed and shipped, it cannot be canceled. 

*Cancellation requests are subject to review and approval, especially when it comes to customized items that cannot be resold. 

Contact Us

If you have any questions or concerns about our Refund & Return Policy, please contact our team at sobynana.shop@gmail.com. 

So...by Nana reserves the right to update or modify this policy at any time without prior notice. Please review our policies regularly for any changes.

We appreciate your trust and look forward to providing you with exceptional  products and outstanding customer service.

Thank you for choosing So...by Nana!