Shipping Policy

Welcome to So...by Nana! 

We take great pride in creating unique and exclusive pieces of products, and we want to ensure that your shopping experience with us is as smooth and enjoyable as possible. Please take a moment to review our Shipping Policy to understand how we handle the shipping of our exclusive  products.

Processing Time

All orders are processed within 1-2 business days, excluding weekends and holidays. We strive to ship your order as promptly as possible while maintaining the quality standards of our  products.

*Please note that the availability of the product may vary. In case the item is not in stock, the production process takes 7-10 days. We will contact the customer to inform them about the situation.

Shipping Rates and Delivery Times

    • Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost during the checkout process before confirming your order.
    • We offer several shipping options, including standard and expedited shipping. The estimated delivery times and costs will be displayed during the checkout process.
  • Standard delivery time to:
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  •  the USA and EU is 10-14 business days
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  •  Worldwide is 10-14 business days
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    • Please note that delivery times are estimates and may vary depending on factors such as location, weather conditions, and shipping carrier delays.

    Packaging

    To ensure the safe arrival of your exclusive  products, we use secure and eco-friendly packaging materials. Each piece is carefully wrapped and cushioned to protect it from damage during transit. We are committed to minimizing our environmental impact and encourage recycling of our packaging materials.

    Order Tracking

    Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package. Please allow 24-48 hours for the tracking information to be updated.

    Shipping Delays

    While we strive to meet the estimated delivery times, please understand that unforeseen circumstances may cause delays. So...by Nana is not responsible for shipping delays caused by the shipping carrier or other factors beyond our control.

    Damaged or Lost Items

    In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at sobynana.shop@gmail.com. We will work with you to resolve the issue promptly. Please provide detailed information and, if possible, include photographs of the damaged items and packaging.

    Returns and Exchanges

    Explore our detailed Returns and Exchanges Policy for comprehensive guidance on initiating returns or exchanges, addressing various scenarios to ensure a seamless experience. 

    Contact Us

    If you have any questions or concerns regarding our Shipping Policy, please feel free to contact our team at sobynana.shop@gmail.com.

    So...by Nana appreciates your business and values your satisfaction. We hope that our Shipping Policy provides clarity on our shipping processes. 

    Thank you for choosing So...by Nana!